Refund policy

Return and Refund Policy

At our store, we are committed to providing high-quality shapewear and ensuring customer satisfaction. Because many of our products are considered intimate apparel, we maintain a strict but fair return and refund policy to protect the health and safety of all customers.

Returns for Hygiene-Sensitive Products

Most of our products, including shapewear and undergarments, fall under hygiene-sensitive items. For this reason, these products may only be returned within three (3) days of the delivery date and must remain sealed in their original packaging. If the product seal has been broken, the item will unfortunately not be eligible for return or refund. This policy is in place to ensure proper hygiene and product safety for all customers.

Returns for Size Exchanges

Customers may return certain products for a different size if the item has not been worn, used, or altered in any way. This applies to items such as waist shapers and other non-underwear shapewear products. The item must still be in its original condition and packaging and must be returned within three (3) days of receiving the order.

Returns for Waist Shapers and Non-Underwear Items

Waist shapers and similar shapewear products that are not classified as underwear may also be returned within three (3) days from the date of delivery, provided they have not been worn and are returned in their original condition and packaging.

Damaged or Defective Products

If you receive a product that is damaged or defective, please contact our customer support team within three (3) days of receiving your order. Once the issue is confirmed, our shipping partner will arrange to collect the product and return it to our warehouse or factory for inspection.

After verification of the damage or defect, the customer will receive:

• A full refund of the product price

• A refund of the original shipping cost

• A 15% discount coupon equal to the product value purchased, which may be used on the customer’s next order on our website.

Return Shipping Process

Once a return request is approved, our designated shipping company will arrange collection of the item and return it directly to our facility. Customers must ensure the item is securely packaged in its original packaging for collection.

Contact Us

If you need assistance with a return, refund, or product concern, please contact our customer support team through the contact page on our website. We are always happy to assist and ensure you have the best possible experience with our store.

Thank you for choosing our brand and trusting us with your shapewear needs.